Hey, when I click on chat bubble, it doesnt show possibility to message someone - only shows an old conversation and when I click on it, the chat gets stuck and i have to refresh the page.

I am using Chrome as always, trying to open it on desktop from sendspark.com, didnt try in incognito mode. Cant write anyoen and clicking on recent messages gets stuck window as on screenshot. Hard refresh the page is the only thing that gets it unstuck.

I basically just want to cancel my old workspace: qr93qz6j3wso6t8dwrg6uts52mbfixuy

Hi Radim, sorry about that. Let’s get this sorted.

A few quick questions so we can pinpoint what’s happening:

1) Where are you trying to open chat from (in-app, dashboard, or sendspark.com)?

2) What browser and version are you using, and are you on desktop or mobile?

3) Does it happen in an incognito or private window as well?

4) Are you using any ad blockers, privacy extensions, or strict tracking settings that might block the chat widget?

5) What exactly do you see when it fails to load (for example, only the Help search, a blank panel, or a loading spinner)?

If you can, please share:

In the meantime, a couple quick things to try:

Once you reply with the details above, we can confirm whether this is a browser or extension issue, or something on our side, and get you connected to support quickly.